I've had great experiences in other cities with Massage Envy, but this specific location seems to be less customer oriented and that's disappointing.
Enjoyed the massage.. SO RELAXING! Would do it on a regular basis if they weren't so expensive!
They are just incredibly rigid with corporate rules and that totally takes precedent to what customer prefers.
I have had two great massages here. Love the atmosphere and friendly staff.
They also seem to be highly inflexible in working to put customer interests first when it comes to session. For example, they might have a person for hour massage or stretch but they won't allow you to do half stretch and half massage. Stuff like this, maybe you have an hour credit but just want 45 minute massage. If you tell them this at booking they won't let you book it! I tried to explain they can use an hour credit I'll pay/tip whatever for an hour time but just need to leave early. Nope.
Great Massage! Very friend staff. Like the membership package.
Went there yesterday with a friend which was her first time. I had been there several times before. I was very excited and told her what a great experience it will be Boy was I wrong we had an hour massage that is supposed to cover from head to toe. When entering the room from using the restroom the therapists said we only have enough time to work on one area what do want it to be. I was shocked. The therapist I had did not do a good job and she kept huffing like she was ready to go. I was looking forward to a wonderful relaxing experience and massage and that is definitely not what I got . The little girl at the front desk that checked us in and out was super sweet!!
So it's challenging to get in at times and they really don't work with any creativity to provide services best suited to individual needs. It just doesn't work well for us.
I'm big fan of the stretch sessions they offer, but it's been challenging working with the front desk to find times to get it.
Massage Envy Nicholasville Rd is a US Beauty Salon based in Lexington, Kentucky. Massage Envy Nicholasville Rd is located at 116 Marketplace Dr Ste A, Lexington, KY 40503, USA.
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