I get all of my bikes serviced there and their turn around time is incredible. I think their bike selection is top-notch as well. They sell higher-end bikes. Which can be somewhat shocking at first if you compare prices to big chain department stores. But there is no substitute for a well built bike and a well staffed local bike shop. I can't praise all the folks at Cranworks enough!!
Everyone at Crankworks has always been tremendously helpful. Always willing to answer questions, give tips, and help me out in the most affordable way (ie-not trying to upsale or outfit me with something I don't need). Not only do I appreciate them as a bike shop, but also for their involvement and support of the cycling community in general. The latest being Kentucky Women's Mountain Biking clinic. Great folks. Great spot.
I always get excellent service here & this week was no exception. My bike needed a service right before the women's mountain bike clinic being held in town. Not only did Bill & Jeanette get my bike back to me in time but they supported the clinic with donations, time & money. Vanessa from Crankworks was offering bike maintenance support at the clinic & when it was over she took some extra time to help me put back together my stem which had been adjusted during the clinic. She also helped explain what she was doing & why so that if I needed to make adjustments later I could. So very grateful to have such a great local bike shop.
Excellent service! Tom and the gang are friendly and kind. and as someone who is not a bike expert I wasn't overwhelmed nor made to feel like an amateur. He checked on my bike immediately and addressed my concerns. I'm glad I came, and would recommend this place to all my bike-loving friends.
Bill and his staff are the best! Great service, great product line, great bike shop!
I started going to Crankworks a couple of years ago. I knew very little about the road bike I took in to get serviced. They were patient and kind and extremely thorough in explaining all of the mechanical issues to me. Up until this point, I had always been a little intimidated to go into bike shops, to be honest. But I felt extremely comfortable with their courteous and attentive staff from day one. After I got into road biking I really got into mountain biking and purchased a Scott Contessa Spark from them. They were incredible to work with in helping me pick out the best bike for my frame and riding style (I couldn't love my bike more!) I ended up buying a Surly Ogre commuter from them as well. And again, had a tremendous experience with the staff and bike mechanics.
Crankworks Bicycles is a US Bicycle Store based in Lexington, Kentucky. Crankworks Bicycles is located at 439 Southland Dr, Lexington, KY 40503, USA.
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