Two days before the desired delivery, I ordered $120 value for delivery to a place nearby between 9am and 11:30. Order confirmation, everything in place. Surprise gift at a workplace. 11:30 rolls around, no flowers. I call and state I'd like to check my order delivery, its late. The response was immediately that my order wasn't timed. Keep in mind that she doesn't even know who I am. I insist that by my confirmation number, I'm right. She pulls it up and continues to deny there is a time on it. She then calls the driver, who I overheard say she missed the delivery time, and continues to try to convince me that I am wrong. The driver says she can be there at 12:10, though the business closes and this is a SURPRISE. They told me to call her, ruin the surprise and the moment by telling her to wait in her car for the truck.This business needs to spend less time trying to convince a well paying customer that they are wrong, and focus more on how they are going to correct their mistake. Wait in the car, out in the cold. Romantic. Needless to say, for failure to provide the service paid, they've received a cancellation on the check and an announcement of their deceit.
Just had valentine flowers delivered. The tulips were all lying over. The majority of the greenery was broke and the vase the flowers were delivered in was cracked. I payed way too much for my experience to be this way. Not saying that everyone would have an experience like this, but mine was beyond terrible. Very disappointed!!!
Beautiful, fresh flowers always designed artistically!
Recently had flowers ordered for a funeral service from Nature's Splendor.. Not the best experience. First of all the flowers were late to the service. The the woman delivering the flowers called me lost on the wrong street even though the order had the correct address. Also I was very disappointed that the flowers were brown and raggedy, and the roses were the wrong color. They did not look like the picture of what was ordered at all. Highly disappointed with the service and quality.
My family has done business with Nature's Splendor for over 15 years. They do beautiful work and are very professional and friendly. We would all recommend them over and over. We had so many compliments on the flowers they did last month for my Sister in Laws wedding!
Nature S Splendor Florist is a US Florist based in Lexington, Kentucky. Nature S Splendor Florist is located at 3735 Palomar Centre Dr Suite 160, Lexington, KY 40513, USA.
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