I absolutely love this location. They turned a nightmare trip to the South Park location into a good experience. Shelby was so helpful in finding the perfect foundation! I will only ever return to the Hamburg Ulta.
I have been shopping at this location for years, I am a die hard Lancôme fan. Before there was a beauty advisor named Courtney and I loved her, she was so sweet and always took care of my needs. For about a year now there is a girl named Morgan in the counter and every time I come in she always greets with a smile on her face. I come in for one thing and leave with multiple. And I always LOVE everything that I purchase. You can tell just by talking to her this girl wears her heart on her sleeve and she loves what she does. I will no longer shop at any other Lancôme counter.... AMAZING SERVICE!!!!
I was returning a concealer that I had accidentally bought in the wrong shade, and I was also purchasing some other items. The woman working the register took my item and phone number to return the item and everything was fine. I had my rewards card in hand(I'm a platinum member) and I wanted to get my free birthday gift and redeem some of my points. I tried to get her to scan my card but she insisted that she had my account pulled up and when I asked about redeeming my points she said I didn't currently have any. I checked out anyway and just brushed it off. When I got to my car I pulled up my ulta app to just to see if she was telling the truth, and there was 645 points on my account. I also checked to see if the 135 points worth of makeup I had just purchased was added on there and nothing! Absolutely ridiculous in my opinion.
Today was my first time going into the store, when I walked in I looked at a highlight display and there was an employee rudely talking about me off to the side. When I was ready to move on from the display, I looked over and she was giving me this death glare. How can a place hire such rude people? the girl was blonde had a bunch of blush on her face and had a loose type bun. Never been treated with that much disrespect in a store before.
What can I say, it's a wonderful place to find a your beauty needs!
Ulta Beauty is a US Hair Care Studio based in Lexington, Kentucky. Ulta Beauty is located at 1956 Pavilion Way, Lexington, KY 40509, USA.
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