No compassion, no concern for the patient's symptoms and pain or life. The only thing that they cared about in my case is do the surgery and rob me legally. Talking to people there is like talking to a scammer, from the doctor, who will not want to talk to you, doctor's assistant, to medical records, to billing, to patient complaints department. They promise to look in to the issue and then do absolutely nothing, just keep feeding you promises and have a clueless resident call you, who only can apologize. Worst experience I had with a medical provider by far. This place cannot be trusted with your health. Who wants to be robed of their health and money? Other providers, please do not refer patients to this place.
First off, my insurance fee was doubled because it's considered a hospital. Secondly, They overcharge. I had payed all fees to UK after a few months from my visit. A month or two later, I received a bill from Radiology Phys of Lex from a doctor who never saw me and was not in the office during my visit. I know because there were only 3 people there, and they were all nurses. They got over $150 from my insurance company for sending my CD across campus to my Orthopedic Doctor. I told them I never saw the doctor and was not going to pay, so they turned it in to a collections agency. We're talking about $53 here, nothing big. Don't make the same mistake I did. Go somewhere else.
Have had nothing bad terrible experiences with UK Healthcare. They have the most unhelpful staff ever employed. It is next to impossible to get your records transfered. I have been trying for over a month now and they are still giving me the run around.
I have had multiple MRI procedures and this is the only place I ever had a problem with.
University Of Kentucky Healthcare is a US Hospital based in Lexington, Kentucky. University Of Kentucky Healthcare is located at 125 E Maxwell St, Lexington, KY 40508, USA.
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