The workers were nice but they told me the baby bunny I bought was a lop rabbit (and that it’s ears would drop when it got older) and it turns out he is a Rex rabbit, so his ears will not drop. I had been shopping around for a lop and trusted their “expertise” when it came to the breed. I love my bunny very much but it was disappointing that I had been lied to.
Katelynn is a phenomenal groomer here! I have a Persian cat who hates to groom himself, so I have him professionally groomed every 6-8 months. Katelynn sheered and shaped him up with a modified lion cut so he is cut short on his body but blended and doesn't look goofy like other cat haircuts. On the way out I picked up an adorable harness for my dog that I hadn't seen anywhere else and some natural treats. Great selection of products and I'm very happy with the grooming.
Nice place to visit. Very friendly and helpful employees
Today was the first and LAST time that I will ever visit this place. Upon entering the store, nobody greeted me whatsoever. After 10 minutes of looking around, then someone finally came up to me and asked was I finding everything okay. I work in retail at a major department store at Fayette mall. I know greeting customers is our number one objective! THEN when I was ready to check out I waited over 5 minutes at the counter. A man that worked there walked right past me to the ferret cage and didn’t acknowledge me. I honestly was about to walk out at this point because their customer service skills are very poor. After looking around and at him several times with a “Are you serious right now” face. . .He finally walked away from the ferret cage and then acknowledged me and told me someone would be right over to check me up. Obviously I should’ve just walked out because I received too many warning signs from the place. Anyways, a clerk named Mati came to check me out. Evidently she doesn’t know the differences between a COW ear and a PIG ear. Also, she doesn’t know what items they have listed on sale in their store. Upon purchasing I stated the dog cookies were on sale, and then asked her was the miniature dog cookies on sale as well and she replied yes. (There was a sign on the basket that said the dog cookies were $2.00 instead of the regular price of $2.99) Somehow she managed to charge me regular price for the dog cookies and charged me for 2 PIG ears, instead of 2 COW ears. Once I got home and looked at my receipt, I noticed I had been charged more than what I was suppose to be charge. Mind you, the only reason I stopped in the store was because I had an appointment earlier that day and was out there already. So I called to let them know they messed up and overcharged me. I’m not sure who I spoke with but it was the older short lady , because when I arrived she told another employee I had just called. Anyways, I live all the way across town and I’m never in the Beaumont area unless I have an appointment. I told them this and asked would there be an accommodation since I have to drive all the way back out there and waste my gas because of their mistake, and I was told no. They offered to adjust the price though, but that didn’t save my time, energy, or gas from having to make 2 trips out there. Therefor I decided to return EVERYTHING and go to Petsmart, where I’m valued and treated like a WANTED customer. NEVER will I EVER waste my time and energy stepping foot back in this place!!!!
THIS COMPANY SPONSORED A GAME AT THE MARY QUEEN FALL FEST, WHICH INCLUDED PUTTING A BABY RAT INTO A SPINNING BOARD WHERE CUPS ARE PLACED IN THE BOARD BASE TO MAKE IT CHOOSE 1 BASKETBALL TEAM OUT OF SEVERAL TO WIN A PRIZE... so very disappointed to see how scared they were. Could you imagine? Someone betting money on you to run across a spinning wheel with holes cut out so you fall into a cup, for a cheap wall prize..... disheartening to watch. Just because it’s a baby rat doesn’t make it ok.. still an animal, sick!!!!!!!
Most Valuable Pets is a US Pet Store based in Lexington, Kentucky. Most Valuable Pets is located at 921 Beaumont Centre Pkwy, 100, Lexington, KY 40513, USA.
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