TLDR: the wait is rediculous and they have limited customer service.
8/14/17 I had a cracked screen on my iPhone 5s. I researched the repair price at Apple, I also read that I need to backup the phone before bringing it in. Online, I made an appointment for 10am; I was immediately greeted at 10am, Apple employee did a diagnostic, and told me my phone would be ready in an hour. An hour later, I had my perfectly repaired iPhone in my hand.
I recommend actually walking into the store instead of booking an appointment online... They always get me in hours before my scheduled online appointment. The service here is fast and friendly, and the technicians are always more than helpful. Thanks apple!
So you go in, someone asks what you want. I say my battery has short lifespan”. Then you get sent to a line. Fifteen minutes later same interaction happens and you are sent to a table. Bout ten minutes later you have someone ask you a couple of questions. I once again state that my battery has a short life span. 10 minutes later I’m sent to the other side of the table where my phone has diagnostics ran on it that says ... my battery sucks and I should get a new one. So they tell me come back 9:30. I come back at 9:24 knowing the store will close soon and I want to be helpful. They ask me to return in a few minutes not offering for me to sit in the store for the six minutes despite not having a customer at that time.
Very attentive and helpful staff. Made me feel very important. I had a computer problem that was under warranty and instead of repairing it they gave me a year newer one. Really impressed. Darius and Will were awesome!
Note: Along with the display being replaced, Apple also includes the home button, face-time camera, proximity sensor, and ear speaker since those components are attached. The home button on the iPhone5s has a fingerprint sensor and since the home button gets replaced, you need to go into settings and turn on the fingerprint sensor and redo your fingerprints.
Great support service and I appreciate the guys at the Genius Bar exhausting all options before we just had to replace the keyboard for my Mac Air. It cost me about $400 less than Best Buy wanted to charge and about $150 less than the local computer repair store could do it for.
Apple Fayette Mall is a US Electronics Store based in Lexington, Kentucky. Apple Fayette Mall is located at 3401 Nicholasville Rd, Lexington, KY 40503, USA.
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