ALWAYS FRIENDLY AND EXTRA HELPFUL AND PATIENT. JENNIFER HAS BEEN @ THIS LOCATION FOR A LONG WHILE AND HAS IT BOUNDS ABOVE ANY OTHER CITY BRANCH IN SERVICE, PROMPTNESS, AND QUALITY.
I came thru drive thru and the lady is extremely sweet. I came home to eat my food and it was not what i ordered and it was cold. I called back to see if i could come and exchange it and the rude manager would not because her employee did not give me a reciept which is not my fault. So they would not fix it. I will not be back.
But today I went about 2:15 pm and was in drive thru for about 15 min and when I got up to window they wanted to pull me over to wait for potato cakes to cook and I said, "why do I have to wait I've been waiting for 15 minutes already" And mgr come up looks at my receipt and say, "according to the ticket I'd only been there 3 minutes" and I said, "that's only because she just rung it up when I got to the window because I had to repeat order again!!! I watched her ring it up like she has never taken my order, and mgr refused to help me out other than pull me over or give me my money back. Terrible customer service from a manager. Place is dirty too.
Fresh HOT curly fries!!!!! Need I say more...
They never can hear on drive thru, have to keep repeating. There are a couple of ladies I love, one that works in morning, always sweet.
Always fast service. Very clean inside. Fresh hot food.
Arby S is a US Restaurant based in Lexington, Kentucky. Arby S is located at 3110 Pimlico Pkwy, Lexington, KY 40517, USA.
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