SO ANGRY about my experience here. I bought a floor model sofa. It was a sectional that was meant to be clipped together, and came as two separate pieces. In the store, they were not connected. I asked the salesman, multiple times, if the pieces went together. I was assured by more than one salesman that they did. Upon delivery to my apartment in Columbus, it became very apparent that they were two completely different pieces. I called the store, no one would help me. A manager was supposed to call me back, but never did. If I didn't move, I would've been in the store to complain. I had to throw away the second piece.. a brand new piece.. because the Value City here in Dublin could not pick it up in a reasonable amount of time and I had nowhere to store it in the interim. Even if I had returned it they couldn't guarantee a refund because the piece had no SKU since it wasn't a piece that actually went together! And to learn that information, it took me ONE HOUR back and forth on the phone, and it wasn't even the Lexington location that helped.. it was Dublin. I understand that floor models come with risks.. however, I anticipated damage and the like... not being sold two independent couches with the claim that they clip together. Never, ever would shop here again. They don't care about your satisfaction after the sale. Even my salesman couldn't give me any information and didn't offer any solution. TERRIBLE and worst buying experience I've ever had.
I bought a bed frame 2 months ago and still have not got it delievered. I am a full time student and work a full time job and they cannot seem to work with me with a delivery time that will work so it will probably be another 2-4 months before I can even get the frame. I don't even want it anymore.
Had a great experience picking out a new couch, with coffee table and end tables! Ethan was an amazing help and had a lot of great information! He was very willing to help accommodate us in any way possible! Overall, would recommend anyone to give this place a shot! Well worth it! Can't wait for my new furniture to come in!!
The delivery of our items were on time and the gentlemen, Micah and Charles, were respectful to not hit walls and doorways while bringing the pieces in the house and to the rooms. Also, they closed the front door each time to not let the heat out. Set up was quick and no trash left behind. Great customer service! Thank you!
I have purchased many items from Value City and have always been pleased. Ashley greeted us and was Extremely helpful! We purchased a bedroom set and I can't wait to have it delivered!
Connor, our salesman, was great to work with. He wasn't pushy and helped us find what we were looking for.
Value City Furniture is a US Furniture Store based in Lexington, Kentucky. Value City Furniture is located at 3220 Nicholasville Rd, Lexington, KY 40503, USA.
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