Do NOT come here.
I had to call the 1800 number after midnight to get the internet password as the overnight employee claimed to be busy.
We had a Friday - Sunday reservation. We were unable to make it on Friday due to inclement weather. We called and said that we wouldnt be in Friday, but would still try to come Saturday. When we got there Saturday we were told our reservation had been cancelled. Luckily they had additional rooms, but then they charged us an additional deposit. Again they claimed that they did not, I showed them both charges on my banking app, to which they said the first one would go away, meanwhile I had double deposits tying up my account.
Over the phone the front desk employee wasn't able to book the room. Physically, at the front desk the employee booked the room however managged to break the three days reservation into (two continuous reservation) to avoid giving me the third day at 50% off.
Room was great, clean and comfortable. Staff very friendly and helpful. Breakfast expensive.
Very clean and well stocked, the staff very helpful with a small problem we had.
Not sure but as I said the only good things here are the location, building and the place is clean however it's impossible to enjoy a single minute.
A nice hotel that seems to have been recently renovated. Features nice rooms and a great breakfast in the morning.
Great location, nice building with exteremly poor service.
When I booked the room it says book the room at the $109 rate and breakfast on us, their employees refuse to honor that deal (seems to be very cheap franchise).
Hilton Garden Inn Lexington is a US Lodging based in Lexington, Kentucky. Hilton Garden Inn Lexington is located at 1973 Plaudit Pl, Lexington, KY 40509, USA.
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