As a travel industry professional I've come to know quite a few hotels in my day. That being said I sincerely enjoy my time at the Hyatt whenever I'm there! The rooms are super comfortable and the staff is always friendly. You really can't beat the location because it's walking distance to anything you would ever want downtown. I've stayed there often enough to know it's not just luck and that this is a truly legitimate operation in comparison to many of the others I've been to. I look forward to the next time I'm there!
Nice place and good people. But, when it is not highly occupied it took over five minutes for the hot water to reach the ninth floor. Plus there is nobody at valet parking after 11:00 pm so we had to park it ourselves. Room service breakfast was fast and good. Would have been five starts except for the water and parking.
Recently staying with this Hyatt location I was not impressed at all. After booking a few weeks in advance paying a premium price, near $400 for 1 nights stay, I was expecting something different. The assigned room was not anything requested. The toilet ran all night, absolutely not a great comfortable bed, the reason for choosing this location was being close to a college sporting event we had attended. I would think once you basically raped me on the 1 nights stay, I would be able to get a 2 mile ride one way from your shuttle, but no!! I would think after being raped I would be able to get a simple continental breakfast for free, but no!!! Just so your aware Hyatt, your much less expensive competition offers at the very least a continental breakfast to they're guest. I'm positive you could care less now that you've got my money!! I travel quite a bit, but GUARANTEE I WON'T BE BACK!!! THANKS, keep up your great polices!!
Great place. Multi-million dollar hotel with ONLY one microwave located in there restaurant. Bottle water is $4.00 a pop!!! (Gotta find clever ways to pay for this monster-expensive hotel) They hang the towels in the shower (yuck). There is a mini fridge in the room but no freezer portion of the fridge. Fancy fancy, but lack some of the basic accommodation s
In short, room was clean and nice. Staff was pleasant. Bed was a bit "sinky" for lack of another word. The kicker for myself was the lack of continental breakfast and the ridiculous $4 price on a bottle of water in the room. At that point i looked at the menu for breakfast and realized I'd have to take out a small loan to justify anything past coffee (almost $8 for a small 4cup brew). For a slightly higher dollar hotel, I don't expect a free breakfast, but i don't want to feel like you're going to charge me for using the soap either.
Hyatt Regency Lexington is a US Lodging based in Lexington, Kentucky. Hyatt Regency Lexington is located at 401 W High St, Lexington, KY 40507, USA.
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