If your BMW is no longer under warranty, I would advise against bringing it to the dealership. Instead, look for one of the numerous service/repair shops around Lexington.
We were treated great at this dealership. Very helpful and courteous group.
I've been there a few months ago to fix some problems with my car. I wasn't satisfied at all because of a few reasons. The cost was unreasonably high and I spend a couple of hundreds of Dollars almost on minor tasks! Another issue was that I left my car for a few days there (and I'm sure the car had the front bmw logo when I parked my car in their parking), but when I went to pick my car up the logo was missed so I had to again spent more money to buy a new logo! I think they can do better.
I recently had my oil replaced and filter changed at Don Jacobs, which they completed quickly and for less money than I was quoted.
Good after sales service. I did not buy my current car here, but I still bring it here for service. Because there are several brands of cars sold in one place, it is easier to comparison shop.
However, after their advisor Lance Smallwood recommended I replace the external temperature sensor for ~$435, I decided I would take my business elsewhere. I recently purchased a genuine BMW external temperature sensor for $34 online, and was able to install it myself, the same day I was quoted $435! On top of that, it literally just plugs in!
I have been to Don Jacobs BMW three times, but this is my first review. Each time I have been there, I have had great experiences with the quality of the work done, and my interactions with their employees. Lance Smallwood from their service department has been a pleasure to work with. Can't recommend these guys highly enough!
Hi
Don Jacobs Bmw is a US Car Dealer based in Lexington, Kentucky. Don Jacobs Bmw is located at 2689 Nicholasville Rd #1, Lexington, KY 40503, USA.
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